We will invoice you or the person you have asked us to invoice on a 4 weekly basis unless otherwise requested to do so. Cheques should be made payable to Crystal Lemon Care Ltd and should be paid within 14 days. You should not send cash through the post or hand invoices containing cash or cheques’ to a worker to bring into the office for reasons of security. A weekly interest of 5% of the total invoice will be charged for late payments. The company is able to help you a variety of ways to make payments easier including electronic payments and information is available on request.

Charges

Charges are those which are current and in place at present and bank holidays are charged at double time and the company reserve the right to request payment in advance of service provision; details of which are provided formally and in writing and sent to you or your representative along with this document.

Crystal Lemon Care undertake a review of their charge rates on an annual basis and any changes in charge rates will be notified in writing to you or your representative with no less than 8 weeks’ notice of the proposed change. By accepting these terms and conditions you are agreeing to pay the fees for the service as stated. If your care package has been arranged by the local authority or via another source who have agreed to pay for this service on your behalf, then Crystal Lemon Care will invoice them separately and you will not receive an invoice from us. If care is to be cancelled for whatever reason please give as much notice as possible and not less than 48 hours notice otherwise full charges will apply.